Amazon Locker

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Amazon locker logotype.png
Amazon Locker One New Change, London with new branding
Amazon Locker in Manhattan with old branding

Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com.[1] Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.[2][3]

History

The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery.[4][5] Amazon Locker program was launched in September 2011 in New York, Seattle, and London.[6] As of 2016, it also has lockers in Austin, Dallas, Philadelphia, Phoenix, Portland, Cincinnati, Chicago, Baltimore and various cities in California and Virginia.[7]

Operation

An Amazon Locker with the door open

A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver the packages into the kiosk, at which point the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is input on the touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.[8]

Amazon customers can also return packages to select Amazon Lockers.[9]

Locker locations

Amazon partners with retail stores such as 7-Eleven[10] and Spar[11][12] to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack had joined the program briefly in 2012, only to withdraw the next year.[13][14]

7-Eleven has kiosks in 186 locations in the US as of 2015.[15]

In the United Kingdom, Amazon has a partnership with Co-operative Food and lockers are located within some Co-op stores.[16] Since 2012, libraries in West Sussex have also been operating lockers.[17] Large retail centres often have Amazon Lockers, for example there are 2 in One New Change in London,[18][19] and there is one in Stratford Centre.[20]

References

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External links

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  16. ↑ http://www.thebookseller.com/news/amazon-partners-co-op-collection-lockers.html
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